Return & Refund Policy
Effective Date: 17 August 2026
At Vish3DVerse, we want you to be happy with your purchase. Since many of our products are 3D-printed, personalized, and custom-made, our return and refund terms depend on the type and condition of the product.
This policy explains when returns, replacements, cancellations, and refunds may be available.
1. Eligibility for Returns
A return or replacement may be considered when:
- The product arrives damaged.
- The product is defective or has a significant manufacturing issue.
- You receive a wrong product.
- The product does not substantially match the confirmed order specifications.
- The product is missing essential parts or components.
For standard products, any applicable return request must be submitted within 7 days of delivery.
For custom or personalized products, please contact us as soon as you discover an issue.
2. Custom & Personalized Products
Vish3DVerse creates personalized products according to customer requirements.
Because these products are made specifically for you:
- Custom products are generally not eligible for return or exchange simply because you changed your mind.
- Cancellation may not be possible once customization, modeling, or production has started.
- Minor differences in color, texture, dimensions, or finishing may occur due to the 3D-printing process.
- Customers are responsible for checking names, photographs, text, measurements, and other customization information before production.
If a customized product is defective, damaged during delivery, incorrectly produced, or materially different from the confirmed specifications, please contact us so we can assess the issue and provide an appropriate resolution.
3. Damaged Products
If your order arrives damaged:
- Take clear photographs of the package before opening it, if possible.
- Take photographs and/or video of the damaged product.
- Keep the original packaging.
- Contact Vish3DVerse within 48 hours of delivery.
- Provide your order number and details of the issue.
We may request additional photographs or videos to investigate the claim.
Depending on the circumstances, we may offer a:
- Replacement
- Repair
- Refund
- Other appropriate resolution
4. Wrong Product or Incorrect Order
If you receive a product different from what you ordered, please contact us as soon as possible.
After verification, Vish3DVerse may arrange for:
- Replacement with the correct product, or
- Refund where replacement is not reasonably possible.
The incorrect product may need to be returned before a replacement or refund is processed.
5. Defective Products
If a product has a manufacturing defect or significant quality issue, please contact us with photographs or videos showing the problem.
After inspection, we may provide:
- Replacement
- Repair, where practical
- Refund
- Another appropriate solution
Normal characteristics of 3D printing, such as very minor layer lines or small finishing variations, may not be considered defects where they do not materially affect the product.
6. Non-Returnable Products
The following products may generally not be eligible for return or exchange:
- Personalized products
- Custom-made 3D statues
- Custom miniatures
- Products made according to customer-provided photographs or designs
- Products customized with names, messages, dates, or other personal details
- Products that have been used, modified, damaged, or mishandled by the customer
- Products returned without the required information or evidence
This does not limit any rights available to consumers under applicable law.
7. Order Cancellation
Cancellation requests should be submitted as soon as possible after placing an order.
Standard Products
An order may be cancelled before it has entered processing, production, or dispatch.
Custom Products
Once a custom order has entered:
- Design work
- 3D modeling
- Customization
- Printing
- Finishing
- Packaging
cancellation may no longer be possible.
If a cancellation is accepted, any applicable refund will be processed after deducting any non-recoverable costs, where permitted by applicable law.
8. Refunds
If a refund is approved, the refund amount and method will depend on the circumstances of the order.
Refunds may be issued through the original payment method or another appropriate method.
Once a refund has been initiated, the time taken for the amount to appear in your account may depend on the payment provider or bank.
9. Return Shipping
If the return is due to:
- A manufacturing defect
- Damage during delivery
- An incorrect product
- An error attributable to Vish3DVerse
Vish3DVerse may arrange or reimburse reasonable return shipping costs, subject to verification.
If a return is accepted for another reason, shipping charges may be the customer’s responsibility where permitted by applicable law.
10. Conditions for Approved Returns
If a return is approved, the product should generally:
- Be unused.
- Be returned in suitable original packaging where reasonably possible.
- Include all relevant components and accessories.
- Be accompanied by the order details.
- Not have been intentionally damaged or modified.
Products that are damaged after delivery due to improper handling may not qualify for a return or refund.
11. Refunds for Undelivered or Cancelled Orders
If an order cannot be fulfilled by Vish3DVerse, we may cancel the order and provide an applicable refund.
Where an order is cancelled because the product cannot be supplied, the refund will be handled in accordance with applicable law and the circumstances of the transaction.
12. Promotional Products and Discounts
Products purchased using promotional offers, discount codes, or special deals may be subject to additional terms.
Any refund will generally be calculated based on the actual amount paid for the eligible item, subject to applicable law and the terms of the promotion.
13. How to Request a Return or Refund
To request a return, replacement, or refund, contact us with:
Order Number:
Customer Name:
Phone Number:
Email Address:
Reason for Request:
Photographs/Videos:
Contact Vish3DVerse
📞 7416213217
📧 info@gmail.com
📍 India
Please include “Return / Refund Request” in the subject line of your email.
14. Inspection & Approval
Submitting a return or refund request does not automatically guarantee approval.
Vish3DVerse may review:
- Order details
- Product photographs
- Packaging condition
- Production information
- Customization details
- Delivery information
A final resolution will be provided after the issue has been assessed.
15. Customer Responsibility
Customers are responsible for:
- Providing accurate delivery information.
- Providing correct customization details.
- Reviewing custom-order information before production.
- Handling products appropriately after delivery.
- Reporting damage or defects within the applicable period.
16. Consumer Rights
Nothing in this policy is intended to remove or restrict any rights or remedies that consumers may have under applicable Indian law.
For e-commerce businesses in India, the Consumer Protection (E-Commerce) Rules, 2020 include requirements concerning information such as return, refund, exchange, warranty/guarantee, delivery, payment methods, and grievance redressal.
Where applicable law provides a consumer with a right to return or obtain a refund, this policy will be interpreted consistently with those requirements. The policy should therefore be reviewed against the actual products, business model, payment arrangements, and applicable Indian laws before publication.
17. Changes to This Policy
Vish3DVerse may update this Return & Refund Policy from time to time.
Any updated version will be published on this page with a revised effective date.
Contact Us
Vish3DVerse
📞 7416213217
📧 info@gmail.com
📍 India
Vish3DVerse – Where Ideas Become Real.